So 2FA provides an additional security barrier against phishers, hackers and social engineers hoping to gain access to JMU resources including those that contain sensitive personal data, work files and intellectual property.Īm I required to use 2FA? Yes, unless you are a student applicant. But hackers generally don’t have access to the devices used for secondary identity verification. Why do I need to use 2FA? Usernames are generally available and passwords can be stolen or cracked. When enrolled to your Duo account, these passcodes can be used to authenticate to Duo. What is a hardware token? Hardware tokens are small, physical devices that generate passcodes when a button or sensor is pressed. Hardware tokens are also available to students through the JMU Bookstore. The employee must bring a valid photo ID, which can be a JACard, Driver’s License, Passport, or other government-issued photo ID. However, faculty and staff can go to the IT Help Desk, located at the 4 th floor of the Student Success Center to get a JMU-owned hardware token to use with Duo. All of your Duo enabled devices (new cell phone, old cell phone and/or other devices)ĭoes JMU provide any 2FA devices? We encourage you to enroll one or more of your personal mobile devices (cell phone or tablet) so that you have the most seamless and user-friendly experience using Duo.Option 3: Still cannot enroll a new cell phone?Ĭome to the IT Help Desk on the 4th floor of the Student Success Center with:
#Duo help desk push code#
After answering some questions about your device, you'll receive a new QR code to scan with your phone which will complete the Duo Mobile activation process.Click “Add another device” and follow the instructions on the screen.Use your alternate device to complete Duo authentication again.Click the “My Accounts” tab in MyMadison, and click the “Duo” logo.Use your alternate device to complete Duo authentication.
#Duo help desk push password#
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